City of Oakland announces the launch of OAK 311
Below is a Message From Mayor Libby Schaaf:
This week, the City of Oakland announced the launch of OAK 311, a new service to make it easier for Oaklanders to report problems and request infrastructure maintenance. This new service is designed to make it easier than it’s ever been for residents to request the City’s help with issues including potholes in their streets, graffiti on their neighborhood public spaces, and piles of dumping left on their sidewalks.
You can begin using the service now to request infrastructure maintenance services and report problems. There are four basic ways to reach OAK 311:
With finite resources the City cannot always respond immediately to every request – but every complaint is tracked, and the more data City leaders have about where residents’ issues are located, the better they can organize City resources to tackle long-term issues.
Routine services residents can request by contacting OAK 311 include:
An important note: While City staffers will be receiving and tracking requests no matter how they come in, for emergency and urgent issues, residents should always call. Examples of urgent issues that should get a phone call include:
OAK 311 operators answer calls from 8:00am to 4:30pm Monday through Friday, and on off hours the system can connect callers to the City’s emergency dispatchers, so urgent issues may be reported 24 hours a day, seven days a week.
Previous methods for reporting problems are still functioning, and all requests are tracked by the City in the same database, regardless of which method is used. Essentially: if a resident has an old way of requesting services that worked for them, they can still use it! Transitioning to a 311 system is designed to simplify the process for anyone who is tired of navigating multiple, longer phone numbers, web addresses and e-mail accounts.
Of course, some services still fall outside of OAK 311’s operations. For reference, some of those include:
One of my highest priorities is to make Oakland a more responsive and transparent government. We launched OAK 311 to make ourselves easier to reach for every Oaklander who needs a pothole patched or a pile of dumped trash removed from their sidewalk. I look forward to hearing your feedback on this newly unveiled strategy.